VERIS ALPHA FIELD KIT SUPPORT
Welcome to the CLARVON Veris Alpha Program
Thank you for participating in the CLARVON Veris Alpha Program. The Veris Alpha Field Kit helps environmental service professionals document observed environmental conditions before and after service through standardized environmental observations and clear reporting.
Use this support hub to access setup guides, troubleshooting resources, documentation, and direct support from the CLARVON team.
Get started or get help
Quick Start Guide
Open the Veris Quick Start Guide.
Open Guide →02Hardware Setup Guide
Access complete Veris Alpha Field Kit hardware instructions.
View Hardware Setup →03Software Setup Guide
Connect to the dashboard, create jobs, capture observations, and generate reports.
View Software Setup →04Sample Environmental Change Report
Review the intended customer deliverable and reporting structure.
View Sample Report →05Frequently Asked Questions
Find answers to common setup and operational questions.
Find an Answer →06Contact Support
Email or call the CLARVON support team.
Get Help →FIELD CHECKLIST
Before You Begin
Use this repeatable sequence before every job.
- Charge the Veris Alpha Field Kit.
- Set tripod height between 36 and 42 inches.
- Connect to your mobile hotspot.
- Allow approximately 60 seconds for sensor stabilization.
- Capture the BEFORE observation.
- Perform the environmental service.
- Wait approximately 20 minutes.
- Capture the AFTER observation.
- Generate and review the Environmental Change Report.
COMMON QUESTIONS
Frequently Asked Questions
Why does Veris require a mobile hotspot?
Current Alpha systems rely on a technician-provided internet connection to synchronize data and generate Environmental Change Reports. Future production versions are planned to include integrated LTE or cellular connectivity.
Why should I wait 60 seconds before taking an observation?
This allows the environmental sensors to stabilize before capturing observations.
Why should I wait approximately 20 minutes after service?
This allows environmental conditions to settle before collecting the comparative AFTER observations.
Does Veris certify indoor air quality?
No. Veris documents observed environmental conditions and environmental change. It does not certify environmental safety or make medical, regulatory, or compliance determinations.
Why is tripod height important?
Using a consistent measurement height between approximately 36 and 42 inches helps improve repeatability between BEFORE and AFTER observations.
FIRST STEPS
Troubleshooting
Select the issue you are experiencing for recommended first steps.
Device Will Not Power On
- Verify battery charge.
- Check all USB-C connections.
- Restart the device.
Unable to Connect to Hotspot
- Verify the hotspot is powered on.
- Confirm internet connectivity.
- Restart the hotspot if necessary.
Sensor Readings Appear Incorrect
- Allow 60 seconds for stabilization.
- Ensure airflow ports are not blocked.
- Restart the application if necessary.
Environmental Change Report Will Not Generate
- Verify internet connectivity.
- Confirm both BEFORE and AFTER observations have been completed.
- Retry report generation.
DOCUMENTATION
Guides and Downloads
ALPHA FEEDBACK
Help Improve Veris
Your feedback is an essential part of the Alpha Program. Share bugs, setup challenges, feature requests, customer reactions, technician experiences, and suggestions.
DIRECT SUPPORT
Need Assistance?
Our team is here to help. Support requests received Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time, excluding federal holidays, are typically answered within one hour.
Include your company name, technician name, device serial number if available, a description of the issue, and relevant photos or screenshots.